Terms and conditions

Contracts
There is no contract between Omega Window Films.co.uk and the customer for an item until Omega Window Films.co.uk accepts the customer order by e-mail confirming that order or Omega Window Films has dispatched the item. This being acknowledgment of the order, and confirmation of the contract. Until that time, Omega Window Films.co.uk is within its rights to not accept any customer order.
Deliveries
All orders are delivered by Royal Mail recorded delivery or special delivery. Both delivery methods require a signature on receipt and should only be signed for if the packaging has no signs of damaged. The goods will then be returned by Royal Mail for replacement by Omega Window Films. Omega Window Films cannot be held responsible for re-delivery costs should Royal Mail not be able to deliver due to no signature or because the customer is not at home or for non collection from Royal Mail by the customer. Omega Window Films will not replace any order with a replacement order that is being returned to Omega Window Films for non delivery by Royal Mail. Omega Window Films will resend the original order once it is returned by Royal Mail and on receipt of additional postage charges from the customer. Orders that are not delivered, that may be lost by Royal Mail, cannot be replaced by Omega Window Films until it has been established by Royal Mail Tracking that the order has been lost or that it has been returned to Omega Window Films by Royal Mail due to damage during transit.
Pre-Cut Orders
All DIY Pre - cut orders are made to the customers size requirements and Made Up Mini Roll orders are made to the customers length requirements based on sizes supplied or requested by the customer therefore we are unable to accept returned orders. Omega Window Films cannot be responsible for incorrect measurements supplied or requested by the customer. All sizes and orders must be checked on receipt of your order confirmation email. You must inform Omega immediately if you do not receive an order email confirmation.
Order Discrepacies
Any order discrepancies or faults must be reported with 7 days of receipt date, no refund can be offered once the film has been fitted. Due to our 7 day 24 hour order picking service, orders placed for DIY cannot be cancelled once accepted by Omega Window Films. 
Returns
There will be a 20% handling charge plus postage cost for all full 30 mtr lenght rolls and 30% handling charge plus postage for roll ends that are returned. Any Customer who is requested by Omega Window Films to return their order for a refund or replacement must ensure that the complete order is packaged correctly and returned by Royal Mail Recorded Delivery unless other written instructions are issued by Omega Window Films. Omega Window Films cannot be held responsible for non receipt of returned orders or any additional costs incurred by having to return orders apart from the original Royal Mail Postage costs, which would only be payable if Omega Window Films has requested return of the order.  
Product Advice
Advice is available from Omega Window Films in order that the correct product is selected. Omega Window Films cannot be held responsible for any damage or loss should the incorrect product be selected due to not requesting advice or from providing Omega Window Films with incorrect information regarding glazing details. Refunds will be at the discretion of the management.
Special Offers - Discount Codes
All online special offers are restricted to DIY online ordering to reduce administration costs. Any online special offers are only available during the placing of the online order, Customers who fail to insert their discount code will be unable to claim discount at a later date. All orders will receive an automated receipt of order, it is the Customers responsibility to check that all the orders details, including charging, are correct and discrepancies must be reported immediately by phone or email to Omega Window Films. Omega Window Films cannot be held responsible for not receiving email correspondence from the Customer.  All telephone orders will be at a different percentage amount at the discretion of the management. 
Fitting Service
Omega Window Films reserves the right to charge additional costs for our fitting service because of any of the following; sizes or quantities vary to that supplied by our client; should the client reduce quantities when Omega Window Films fitters are on site; access equipment is required; externally fitted film is necessary.
Website Information Accuracy
Omega Window Films takes reasonable steps to ensure that the information contained in our web pages is accurate and up to date.  The information, forms and documents offered are designed to provide a guide for common situations. Omega Window Films and employees will not be liable for any loss or damage arising directly or indirectly from the possession, publication, or use of or reliance on information obtained from our service or for incorrect completion, usage or filing of forms or documents.
Website Amendments
Omega Window Films may amend our web site product and advice sections and add, replace or remove products or advice, forms or documents without notice.